Milyons Privacy Policy — How We Handle Your Personal Data in the Philippines

1Introduction

Milyons is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains how Milyons collects, uses, stores, shares, and protects the personal information you provide to us when you register an account, make a deposit, place a bet, play a slot or casino game, or contact our support team.

This policy is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. As a platform serving Filipino players, Milyons recognises and respects the rights of every individual to have their personal data handled responsibly and transparently.

We have written this Privacy Policy in plain, readable language because we believe you deserve to understand exactly how your data is used — not have it buried in pages of legal text that nobody actually reads. If anything here is unclear, reach out to us at support@milyons.best at any time and we'll explain it properly.

2Who We Are — Data Controller

For the purposes of this Privacy Policy, the data controller responsible for the personal information of Milyons players is:

• Platform name: Milyons
• Website: milyons.best
• Contact email: support@milyons.best
• Market served: Republic of the Philippines

Milyons operates as a licensed online gaming platform serving Philippine residents. As the data controller, Milyons determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out in compliance with applicable Philippine data privacy law.

3Personal Data We Collect

Milyons collects only the personal data that is genuinely necessary to operate your account, process your transactions, and comply with regulatory obligations. The categories of personal data we collect include:

3.1 Registration and Identity Data

• Full legal name as it appears on government-issued identification
• Date of birth (to verify that you are aged 21 or above)
• Philippine mobile number
• Email address
• Username and encrypted password
• Philippine home address (required for certain verification levels)

3.2 Identity Verification Data

• Copies of government-issued Philippine ID documents (e.g., Philippine Passport, SSS ID, PhilSys National ID, UMID, Driver's Licence)
• Selfie or facial photograph for identity matching purposes
• Proof of address documents where applicable

3.3 Financial and Transaction Data

• GCash mobile number and transaction reference numbers
• Maya account information
• Bank account numbers and bank names for BPI, BDO, or UnionBank transactions
• Visa/Mastercard card numbers (partial — last four digits only; full card numbers are never stored by Milyons)
• Deposit amounts, withdrawal amounts, and transaction timestamps

3.4 Platform Usage Data

• IP address and general geographic location
• Device type, operating system, and browser version
• Pages visited on Milyons and time spent on each page
• Games played, bet amounts, wagering history, and session duration
• Login and logout timestamps

3.5 Communication Data

• Support chat logs and email correspondence with Milyons customer service
• Survey or feedback responses if you participate in Milyons player surveys

4How We Collect Your Data

Milyons collects your personal data through the following channels:

• Directly from you — when you complete the Milyons registration form, submit identity verification documents, make a deposit, place a withdrawal request, or contact our support team
• Automatically through the platform — device and browser information, IP addresses, and gameplay data are collected automatically when you access and use Milyons
• Through payment processors — when you make a GCash, Maya, or bank transfer transaction, our payment processing partners share transaction confirmation data with Milyons to allow us to credit your account
• Through third-party identity verification services — where you submit government ID documents for verification, Milyons may use an accredited verification partner to process these documents securely

5How Milyons Uses Your Personal Data

Milyons uses the personal data we collect for the following specific purposes:

• Account creation and management — to create, maintain, and manage your Milyons player account, including processing login requests and account settings changes
• Identity verification and age checks — to confirm that you are aged 21 or above and that the identity you have provided is legitimate, as required by Philippine gaming regulations
• Payment processing — to process GCash, Maya, bank transfer, and card deposits and withdrawals, and to maintain accurate transaction records in PHP ₱
• Regulatory compliance — to fulfil our obligations under Philippine gaming licencing conditions, anti-money laundering regulations, and other applicable laws
• Fraud prevention and security — to detect and prevent fraudulent transactions, account sharing, bonus abuse, and other prohibited activities on the Milyons platform
• Customer support — to respond to your enquiries, resolve disputes, and provide account assistance through the Milyons support team
• Responsible gaming — to monitor gameplay patterns and identify players who may benefit from responsible gaming tools or intervention, in line with our obligations and commitments at milyons.best/responsible-gaming
• Platform improvement — to analyse aggregated, anonymised usage data to improve the Milyons platform, game selection, and player experience
• Communications — to send you transactional messages about your account activity, and — where you have opted in — promotional communications about Milyons offers

6Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, Milyons processes your personal data on the following legal grounds:

• Contractual necessity — processing your registration data, payment information, and transaction history is necessary to fulfil our contract with you as a Milyons player
• Legal obligation — processing for identity verification, age checks, anti-money laundering compliance, and regulatory reporting is required by Philippine law
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring is carried out in Milyons' legitimate interest and in the interest of protecting our broader player community
• Consent — where we send you promotional communications or use non-essential cookies, we do so on the basis of your express consent, which you may withdraw at any time

7Data Sharing and Third Parties

Milyons does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Full stop. We share your data only in the specific circumstances described below:

7.1 Payment Processors

To process GCash and Maya e-wallet transactions, and bank transfers via BPI, BDO, UnionBank, and InstaPay/PESONet, Milyons shares the minimum necessary transaction data with these payment processors. These partners have their own privacy policies governing their handling of your data and are contractually obligated to use your data only for the purpose of processing your Milyons transactions.

7.2 Identity Verification Partners

Where identity verification is required, Milyons may share your submitted ID documents and selfie with an accredited third-party identity verification service operating under strict data processing agreements. These partners do not retain your data beyond the verification period unless required by law.

7.3 Regulatory and Law Enforcement Authorities

Milyons is required by Philippine law to share certain player information with regulatory authorities, tax authorities, and — in cases involving suspected fraud or money laundering — law enforcement agencies. We will only share data under these circumstances when we have a legal obligation to do so, and we will notify affected players where we are legally permitted to do so.

7.4 Platform Service Providers

Milyons uses trusted third-party technology providers for services such as cloud hosting, email delivery, customer support software, and analytics. These providers process data on Milyons' behalf and are bound by data processing agreements that restrict their use of your data to the services they provide to Milyons.

8Cookies and Tracking Technologies

The Milyons platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep you securely logged in, and to understand how players use the site so we can improve it.

8.1 Essential Cookies

These cookies are necessary for the Milyons platform to function. They maintain your session state, remember your login, and enable the secure processing of transactions. These cookies cannot be disabled without breaking core platform functionality.

8.2 Analytics Cookies

With your consent, Milyons uses analytics cookies to collect anonymised data about how players navigate the platform — which pages are visited most, where players encounter issues, and how games are accessed. This data helps us improve Milyons for all players.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the Milyons platform. Most modern browsers allow you to view, manage, block, and delete cookies through the browser's settings menu.

9How Long We Keep Your Data

Milyons retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal obligations. In practice, this means:

• Active accounts: Personal data is retained for the full duration of your active relationship with Milyons.
• Closed accounts: Following account closure, Milyons retains your personal data for a minimum of 5 years to comply with Philippine anti-money laundering regulations and gaming licence requirements.
• Transaction records: Financial transaction records are retained for a minimum of 7 years in accordance with applicable Philippine financial record-keeping requirements.
• Support communications: Customer support correspondence is typically retained for 3 years after the last interaction, unless a longer period is required for an ongoing dispute or legal matter.

Where data is no longer required for any legal or operational purpose, Milyons securely deletes or anonymises it in a manner that prevents reconstruction of personal identifiers.

10Security Measures

Milyons implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and Milyons is encrypted using 256-bit SSL/TLS encryption.
• Secure server environments: Player data is stored in hardened server infrastructure with multiple layers of access controls, network firewalls, and intrusion detection systems.
• Access controls: Internal access to player personal data is restricted to Milyons staff members who have a legitimate operational need to access it. All access is logged and periodically audited.
• Password security: Player passwords are stored using one-way cryptographic hashing — Milyons staff cannot view your password in plain text.
• Regular security reviews: Milyons undergoes regular penetration testing and security assessments by qualified third parties to identify and address vulnerabilities.

While Milyons takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. If you become aware of any suspected security breach involving your Milyons account, please notify us immediately at support@milyons.best.

11Your Data Rights Under Philippine Law

As a Philippine resident, you have the following rights with respect to your personal data held by Milyons, in accordance with the Philippine Data Privacy Act of 2012:

• Right to Access: You may request a copy of the personal data Milyons holds about you at any time by contacting support@milyons.best.
• Right to Correction: If any personal data Milyons holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Milyons' legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format where technically feasible.
• Right to File a Complaint: If you believe Milyons has violated your data privacy rights, you may file a complaint with the Philippine National Privacy Commission (NPC) at privacy.gov.ph.

To exercise any of these rights, please send a written request to support@milyons.best with the subject line "Data Privacy Request." Milyons will acknowledge your request within 5 business days and provide a substantive response within 30 days.

12Children's Privacy

The Milyons platform is strictly for adults aged 21 years and above. Milyons does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a person under 21 has registered on Milyons, please contact us immediately at support@milyons.best. We will investigate and, if confirmed, close the account and delete all associated personal data promptly.

13International Data Transfers

In some cases, Milyons may use service providers whose server infrastructure is located outside the Philippines — for example, cloud hosting services or game providers whose platforms are operated from data centres in other countries. Where such international data transfers occur, Milyons ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to Philippine data privacy requirements.

These safeguards may include contractual data processing agreements with the relevant service providers, ensuring they are bound by data protection obligations consistent with the Philippine Data Privacy Act. Milyons does not transfer personal data to jurisdictions that lack adequate data protection frameworks without implementing compensating safeguards.

14Changes to This Privacy Policy

Milyons may update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality, or applicable legal requirements. When material changes are made, Milyons will notify registered players by email or through an in-platform notification before the updated policy takes effect.

The effective date shown at the top of this page indicates when the current version of this Privacy Policy was last updated. We encourage you to review this page periodically. Your continued use of Milyons after an updated Privacy Policy has taken effect constitutes your acceptance of the revised policy.

Archived versions of previous Privacy Policies are available on request by contacting support@milyons.best.

15Contact Us and Complaints

If you have questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy-related complaint, please contact the Milyons Data Privacy team:

• Email: support@milyons.best
• Subject line for privacy queries: "Data Privacy Request" or "Privacy Complaint"
• Live chat: Available 24/7 through the Milyons platform
• Response time: Acknowledgment within 2 business hours; substantive response within 10 business days for standard data requests

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the Philippine National Privacy Commission (NPC). The NPC is the government body responsible for enforcing the Data Privacy Act of 2012 and can be reached through its official government website.